PURCHASE YOUR GIFTS BEFORE DECEMBER 13th TO RECEIVE THEM IN TIME FOR THE HOLIDAYS!
What are the delivery times and costs?
Items are usually delivered within 6 working days and the shipping cost is 20 € for orders worth less than 250 €. Shipping is free for all orders worth more than 250 € .The products are delivered by the courier DHL from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
On this site returns are also always free. You can find more information in the "Change & Return" section.
How can I check the delivery status?
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
What happens if I am not at home when the courier arrives?
You will be contacted to check if the courier should make a further delivery attempt or leave your package at a pickup point. If the order will not be delivered or picked up at the pickup point, after a few days the package will return to our warehouse. You will be contacted by Customer Service to check if you want a new shipment or a refund.
Which Countries do you ship to?
We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States, Canada, Norway, Australia and Switzerland.
Are there any addresses you cannot ship to?
We cannot deliver to post office boxes or "hold mail" services.
We do not deliver in the following areas:
Campione d'Italia Lugano Lake, Livigno
French Overseas Departments