Payment security
How can I pay for my order?
We accept all major credit cards and debit cards (Visa, MasterCard, American Express). You can also pay using Apple Pay, Google Pay and PayPal.
When will my account be charged?
When you order, you only pre-authorise the payment. You are only actually charged for the order when the products are dispatched.
In what currency will I be charged?
The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.
Is shopping on this website really safe?
The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.
My payment was not accepted: what happened?
If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you more detailed help.
What is the CVV/CVC code? And where can I find it?
The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.
On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers. On American Express cards the code is printed on the front and consists of 4 numbers.